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CC-1716 - USA (New York) - Domestic and Sexual Violence Hotline Services - Deadline June 26,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1716

Government Authority located in New York; USA based organization looking for expert vendor for domestic and sexual violence hotline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide domestic and sexual violence hotline services.
- The statewide, toll-free, confidential hotline operates 24 hours per day, 7 days per week, 365 days per year
- The hotline can be contacted via phone, text or chat
- The hotline provides multi-language accessibility as well as 711 telecommunications relay services
- Telecommunications relay services permit persons with a hearing or speech disability to use the telephone system via a text telephone or other device to call persons with or without such disabilities
- Additionally, the hotline connects callers to their local domestic violence service providers by actively listening, responding to caller needs, and directly connecting the caller to their local provider, this is a vital element of the hotline’s service provision because it assists the caller in making a potential long-term connection to domestic violence services in their communities.
(2) The term of contract will be for three years.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 26 June, 2020

Category : Call Center and Answering

Country : USA

State : New York

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