X
X

CC-1714 - USA (California) - Telephone and Contact Center Technology Upgrade - Deadline June 17,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1714

Government Authority located in California; USA based organization looking for expert vendor for telephone and contact center technology upgrade.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide contact center and office related telephony services.
- Contact center: Over 150k phone contacts per year (queue, direct, outbound), Operating hours are 8:00am-5:00pm; Monday through Friday, ShoreTel 14.2 VoIP on premise, Enghouse for IVR & Call Recording, Pension management system Pension Gold by LRS, Agents have the ability and requirement to work from home securely, Uptime is close to 100%.
- Calls: Current state has 6 active/traditional queue groups handling calls & office work, Service level goals currently established are 80% answered in 120 seconds, 2019 service levels exceeded goal at 84% of calls answered within 120 seconds, Average handle time for these interactions is approximately 11 minutes, There are currently 87 active skills, including shared voicemail skills, for routing.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Wednesday, 17 June, 2020

Category : Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : California

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipments Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipmentscategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs