X
X

CC-1712 - USA (Texas) - Call Answering Services - Deadline June 30,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1712

Government Authority located in Texas; USA based organization looking for expert vendor for call answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 call answering services.
- Live Answer
- Message receipt and transcription to electronic format as required
- Call forward to appropriate secondary number as required
- Call distribution to on-call pager number as required
- Call records and on-call scheduling management
- Prompt answer, once calls are forwarded to them (Less than 5 rings)
- HIPAA Compliant in all aspects of services provided
- Ability to send messages (both numeric and text) to pager, cellular phone and the ability to call the provider with the message if necessary.
- Accurate information is given to the residents for call-back
- The operator will offer to patch through to the patient caller
- The timing is good with the page to the resident being close in time with the receipt of patient call
- Upon return call from doctor, ability of answering service to patch doctors through to patients rather instantly, without being put on hold for several minutes
- The option of a repeat page of resident in 10-15 minutes after initial page would be helpful. Residents are sometimes busy with duties that do now allow immediate call-back. A reminder page would be helpful.
- Calls recorded and kept in a secure location to ensure HIPAA compliancy and customer satisfaction.
- Work quickly to resolve any issues that arise.
- Send (via fax or email) a daily call log of the messages taken from patients
- Availability of Spanish speaking operators, per Medicaid requirements. Additional languages can also be a great enhancement, as many of our patients do not speak English as their primary language.
(2) All questions must be submitted no later than June 11, 2020.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 30 June, 2020

Question Answer Deadline : Thursday, 11 June, 2020

Category : Call Center and Answering

Country : USA

State : Texas

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs