CC-1708 - USA (Washington) - Call Center and Facilities Operations Support Services - Deadline June 12,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1708

Government Authority located in Washington; USA, based organization looking for expert vendor for call center and facilities operations support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 call center and facilities operations support services for operating hours are 6 am to 6 pm with the majority of call taken between those hours.
- Provide 24-hour operations, 7-days a week to include federal holidays
- ability to evaluate, prioritize, and dispatch work requests based on multiple and varying factors via various electronic means, such as telephone, fax, Internet, or email.
- Attention to customer needs, correct and consistent prioritization and delivery, and all work it in in their entire considered basic services for any facility management call center
- receive facility service requests by various electronic means and create, monitor, update and close-out work requests, including any action(s) taken by various service personnel.
- maintain an adequate work force for the uninterrupted performance.
(2) All questions must be submitted no later than June 4, 2020.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 12 June, 2020

Question Answer Deadline : Thursday, 4 June, 2020

Category : Call Center and Answering

Country : USA

State : Washington

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