CC-1703 - USA (Massachusetts) - Inbound and Outbound Telephone Answering Services - Deadline June 3,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1703

Government Authority located in Massachusetts; USA based organization looking for expert vendor for inbound and outbound telephone answering services.

[A] Budget: Looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 x 7 inbound and outbound telephone answering services to quickly and professionally triage and dispatch all calls received from both staff members and tenants, to deliver 100% of calls error-free,
- All lockouts and fire alarm calls that come in between 1:00 a.m. and 8:00 am Monday through Sunday will be dispatched to the Back-up Supervisor listed on the weekly duty roster,
- Monday through Friday calls, between 4:30 p.m. and (1:00 a.m.), will be made to the ON-CALL Maintenance cell phone,
- Saturday calls, between 8:00 a.m. & 1:00 a.m., will be made to the ON-CALL Maintenance cell phone,
- Sunday calls between 8:00 a.m. and 1:00 a.m. will be made to the ON-CALL Maintenance cell,
- Provide bilingual staff, at all shifts, that are proficient in English, Spanish and Khmer,
- Emergency maintenance call listing for the specific property, during the following timeframes:
- Monday through Saturday, between 1:00 a.m. and 8:00AM the next day, Sunday, between 1:00 a.m. and Monday at 8:00am.
(2) The answering service on average will receive 1717 calls (approximately 1717 inbound calls and approximately 398 outbound calls).
(3) All questions must be submitted no later than May 26, 2020.

[C] Eligibility:

Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 3 June, 2020

Question Answer Deadline : Tuesday, 26 May, 2020

Category : Call Center and Answering

Country : USA

State : Massachusetts

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