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CC-1701 - USA (Virginia) - Financial Fraud Waste and Abuse Hotline Services and System - Deadline May 29,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1701

Government Authority located in Virginia; USA based organization looking for expert vendor for fraud waste and abuse hotline services and system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 fraud waste and abuse hotline services and system for county employees and the public at large to file complaints of suspected financial fraud, waste and abuse.
1. Toll Free Hotline
- The contractor should provide representatives who are fluent in a variety of languages, including English and Spanish.
- Complainants shall be given the option to remain anonymous. Where this option is selected, the anonymity of hotline complainants shall be protected. Calls will not be recorded and caller identification information will not be maintained.
2. Internet Based Complaint Reporting System
- The contractor should provide an internet-based reporting system through a secure website, customized for the county.
- The website should include a standardized web form allowing the complainant to submit allegations through the website.
- The system should have the ability to route notifications of a report to multiple contacts either named or by type of allegation.
3. Integrated Case Management System
- The system should generate and deliver an electronic notification to the County of all new complaints, including a complaint summary, no later than one (1) hour of a new case being created in the system. - The system should track initial complaints and any subsequent follow-up contact with complainants on the same allegations.
- The system should allow a designation of a broad case type including but not limited to fraud, waste, and abuse.
- The system should allow the county to input and track complaints received directly by the county into the system.
- The system should automatically assign a unique case number to each new complaint. Case numbers should be assigned in a systematic and serialized manner.
- The system should allow a system administrator from the county to assign specific cases to other users within the system for investigation.
- The system should allow the assigned county investigator to input investigative notes into the system.
4. Marketing and Educational Materials
- The contractor should provide the county with communication tools and other materials to promote and advertise the hotline including posters, business cards and brochures customized to the county for both employees and residents of the county.
(2) Contract term will be three years.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 29 May, 2020

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Virginia

RFP Expired

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