CC-1699 - USA (Texas) - Work Order Request Center and Inbound Call Answering Services - Deadline June 15,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1699

Government Authority located in Texas; USA based organization looking for expert vendor for work order request center and inbound call answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide work order request center and inbound call answering services for various public housing properties.
- Contractor shall provide qualified Bilingual English and Spanish operators available to communicate with callers.
1. 24 X 7 work order request center service
- Approximately call volume is 4,000 to 6,000 calls during peak months.
2. Inbound call answering services
- From 8:00 am to 5:00 pm central standard time, except weekends, holidays and mandatory office closures.
- Approximately call volume is 1,000 to 2,000 calls during peak months.
(2) All questions must be submitted no later than May 27, 2020.
(3) Contract term will be one year.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 15 June, 2020

Question Answer Deadline : Wednesday, 27 May, 2020

Category : Call Center and Answering

Country : USA

State : Texas

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