CC-1695 - USA (Hawaii) - Art Telephony System and Automated Call Center Services - Deadline June 4,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1695

Government Authority located in Hawaii; USA based organization looking for expert vendor for art telephony system and automated call center services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide art telephony system and automated call center services for over 30 years and uses analog technology with rotating call center.
- State-of-the-Art Telephony communication system or alternative phone type for approximately 200 various phone, data and fax outlets.
- With an integrated Automated Call Management (ACM) Center for Caller ID, Business SMS/MMS, Voice Mail Audio/Video Conferencing, Mobility, Auto-attendant, Call Forwarding, Greetings etc.,
- State-of-the-Art Phone system which may be Voice / Internet Protocol or alternative other and expert level of competence in Automated Call Center technology for the installation, integration and customization thereof of products and services.
- Automated Call Management (ACM) Center: - The phone system shall provide an integral Automated Call Center application. With priority routing, auto answering and call routing. Desktop systems shall have ability for Video Calling, conference and group calls and with user input the “find-me” auto forwarding to a user specified telephone number. The phone system will accommodate telephone number transfer from existing telephone number scheme to new system for phone and fax numbers, provide customary telephone hand-held sets and include headset usage, Management shall have multiple lines capability. The support the users will receive for the phone system and automated call center shall include live person support for ERS during Hawaii business days/hours, non-business hours shall receive web and email support 7 x 24 x 365.
- For more information describe in documents.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 4 June, 2020

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Hawaii

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