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CC-1687 - USA (South Carolina) - Inbound and Outbound After hours Counselling and Psychiatry Triage Assessments Referrals via Telephone Service - Deadline June 9,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1687

Government Authority located in Newberry, South Carolina; USA based organization looking for expert vendor for inbound and outbound after hours counselling and psychiatry triage assessments referrals via telephone service.

[A] Budget: looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound and outbound after hours counselling and psychiatry triage assessments referrals via telephone service to provide the provision of triage and referral services to address acute mental health issues arising after normal business hours, also provide for connection to services provided during office hours,
- an after-hours mental health service that provides telephone based triage and referral services for students who are experiencing urgent need for contact with a mental health professional or family members, faculty and staff, or other members of the community who become aware of such students,
- After-hours of counselling and Psychiatry services should be designed to work cooperatively with the ongoing services of counselling and Psychiatry and the Student Health Services,
- Counseling and Psychiatry (CAP) is part of the Student Health Services Patient-Centered Medical Home which indicates that treatment is coordinated through a team of professionals to ensure students receive comprehensive, quality, accessible and affordable care,
- Hours of Operation during the semesters is 8:00 am – 6:00 pm Monday – Thursday, and 9:00 am – 5:00 on Friday, also have limited services available on Sundays from 2:00 pm – 8:00 pm,
- Only provide services during normal operating hours, and the campus community is occupied by residential students after such hours we endeavour to provide reasonable support after the close of business in order to ensure health and safety of students, faculty and staff which make up our community,
- Flexible coverage schedules that can be adjusted based on the campus academic schedule and hours of operation for Student Health Services,
- Standardized assessment protocols for suicide risk assessment, assessment of substance use/abuse and procedures for mandatory reporting that are compatible with local laws,
- The ability to provide callers with local resources for on-and off campus resources for medical and interpersonal violence emergencies,
- The ability to make connection with local Emergency Services as necessary based on nature of call and
- Monthly reports outlining number of inbound and outbound calls provided on behalf of students, etc.
(2) All questions must be submitted no later than May 13, 2020.
(3) A contract term will be for five years.

[C] Eligibility:

Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Tuesday, 9 June, 2020

Question Answer Deadline : Wednesday, 13 May, 2020

Category : Call Center and Answering

Country : USA

State : South Carolina

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