CC-1685 - USA (Pennsylvania) - Telephone Answering Services - Deadline May 19,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1685

Government Authority located in Pennsylvania; USA based organization looking for expert vendor for telephone answering services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide telephone answering continuously from 4:15 pm to 7:45 am Monday through Friday; intermittently between 8:00 am and 4:15 pm Monday through Friday and continuously between 4:15 pm Friday through 7:45 am Monday.
• Contact HACP’s emergency personnel for all call-outs.
• Scan nightly call-outs to Facility Services offices no later than 7:30 am daily.
• Maintain T-1 phone lines with a minimum of 48 incoming lines.
• Maintain an emergency back-up phone system.
• Maintain an emergency disaster plan.
• Staffed to handle the volume of calls generally received by the Authority during the peak call times.
• All telephone calls must be recorded. Recordings must be saver for a period of at least ninety days and must be sent to the authority by e-mail in a WAV file upon request.
• All messages are to be stored and saved for ninety (90) days.
• Maintain a secure facility and maintain confidentiality of all housing information including, but not limited to having employees sign a confidentiality agreement.
• Have the ability to e-mail all messages and have high speed internet access
(2) The contract period will be for three year.
(3) Pre-bid meeting will be held on May 7, 2020  

[C] Eligibility:

Onshore (US organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Tuesday, 19 May, 2020

Pre-proposal Conference Date : Thursday, 7 May, 2020

Category : Call Center and Answering

Country : USA

State : Pennsylvania

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs