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CC-1673 - USA (Illinois) - Employee Concerns Hotline and Ethics Management System - Deadline April 20,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1673

Government Authority located in Illinois; USA based organization looking for expert vendor for employee concerns hotline and ethics management system.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide employee concerns hotline and ethics management system to implement an integrated telephone hotline and online reporting system that will document reported employee concerns and follow-up actions in a centralized repository, as a cloud-based software as a service solution.
- Electronic acceptance of employee concerns through an easy-to-use web interface
- Documentation and records retention for concerns raised
- Anonymous and confidential concerns reporting
- A means of maintaining anonymity while establishing a means of ongoing communication if necessary
- Configurable workflows
- Automatic routing of concerns to the appropriate staff member or department
- On-demand analysis and reporting
- The hotline must have the following capabilities:
- Access to live operators 24x7x365 via a toll-free number
- Access to live operators with the ability to field calls in English and Spanish
- Automatic routing of concerns to the appropriate staff member or department
- Full and seamless integration with the incident management system
- Implement an employee concerns telephone hotline for use by employees and Fermi lab users, implement a cloud-based incident management system for use by employees and Fermi lab users, implement and configure security management, Implement and configure workflow management, implement an employee concerns telephone hotline for use by employees and Fermi lab users, implement a cloud-based incident management system for use by employees and Fermi lab users, Implement and configure security management, Implement and configure workflow management.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 20 April, 2020

Category : Call Center and Answering

Country : USA

State : Illinois

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