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CC-1670 - USA (Alaska) - Inbound Answering Services - Deadline April 15,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1670

Government Authority located in Alaska; USA based organization looking for expert vendor for inbound answering services.

[A] Budget: Up to 45,000 USD

[B] Scope of Service:

Vendor needs to provide 24 X 7 state wide inbound answering services.
- Telephone answering services for all staff using this service from all facilities within the department and all city jails (state-wide) trying to contact the on-call doctor or health care provider.
- The department had 205 calls requesting a message patched in a 13-+day period for an average of 15.77 messages per day, the department averages 488.87 messages per month, the majority of messages are place to med 1 with a maximum of 5 calls to get message patched to the provider, with the majority taking an average of 3 calls to get the message patched, mental health messages are the second most placed, followed by med 2, a message equates to an inbound call and patch/forward or message given to the on-call provider using the department’s provided algorithm.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Wednesday, 15 April, 2020

Category : Call Center and Answering

Country : USA

State : Alaska

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