CC-1660 - USA (New York) - Compliance Hotline Services - Deadline April 27,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1660

Government Authority located in New York; USA based organization looking for expert vendor for Compliance Hotline Services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide Compliance Hotline Services to
- set up, maintain and make available a website and toll- free telephone service for receipt of information from callers who wish to report allegations of misconduct or wrongdoing
- set up, maintain and make available a report management system for Downstate to track, monitor and respond to allegations. Vendor shall provide Downstate with the applicable licenses to access the web- based report management system. The system shall allow review of reports, incorporate search mechanisms, provide for submission of reports, emailing of reports, adding responses to reports, allow for retrieval of management summaries and include a dashboard. 
- customize home- page of website to include SUNY Downstate logo, ethics policies, reportable issue
- available a proprietary client specific toll- free number available to SUNY Downstate for reporting purposes.
(2) A contract period will be for five years.
(3) All questions must be submitted no later than April 8, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Monday, 27 April, 2020

Question Answer Deadline : Wednesday, 8 April, 2020

Category : Call Center and Answering

Country : USA

State : New York

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