Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1657

Government Authority located in Ontario; Canada based organization looking for expert vendor for after-hours call handling services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide after-hours call handling services to live answering for emergency after regular hours or during emergency events for individuals that contact the city main number.
- After Hours Calls are received from 4:30 p.m. to 8:00 a.m. Monday through Friday, 24 hour services on Saturdays and Sundays all applicable holidays as identified by the city.
- Average annual minutes per year for this contract approximately 20,000 at this time but are estimated at 5minutes or less call, with a monthly average of under 20,000 minutes.
(2) All question must be submitted no later than April 23, 2020.

[C] Eligibility:

- Onshore (Canada Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Tuesday, 5 May, 2020

Question Answer Deadline : Thursday, 23 April, 2020

Category : Call Center and Answering

Country : Canada

State : Ontario

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