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TELCOM-0417 - USA (Meadowview, Virginia) - Inmate Communication Services - Deadline May 15,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TELCOM-0417

Government Authority located in Meadowview, Virginia; USA based organization looking for expert vendor for Inmate Communication Services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide Inmate Communication Services to system version (if Vendor uses multiple ITS versions and/or releases), system design, technical specifications, software applications, hardware architecture and networking capabilities 
- include a diagram demonstrating the proposed ITS solution 
- indicate the physical size of the ITS equipment to be installed at the Facilities including information on height, depth, width, weight, abuse tolerances and any limitations 
-  include a description, as well as images, of the inmate telephone sets, TDD units, cart/portable sets, video relay service (VRS) and video relay interpretation (VRI) proposed for installation at the Facilities 
- hardware components, operating system, default applications, power options, proposed cabling, and bandwidth parameters 
-  include a diagram demonstrating the proposed VVS solution 
- provide a script of the call acceptance information provided to the called party. 
- indicate the number of times the ITS plays the call acceptance information to the called party and whether the called party may interrupt the prompts by selecting a digit on the keypad. 
- The ITS shall process calls on a selective bilingual basis in English and Spanish. Vendor shall indicate whether the called party (in addition to the inmate) will be able to select the preferred language for call prompts. 
- For calls that are not completed, the ITS shall play a recorded message to the inmate detailing why the call was not completed. Vendor shall provide a list of the available recordings as well as a complete description of each. 
- specify if the number of free calls is assigned globally or if the number of free calls can be assigned to the inmate. 
- provide information on any security configurations available within the ITS to prevent fraud relative to automated phone trees (e.g. inmates pressing digits and getting to a live operator). 
- provide detailed information on the frequency Vendor performs remote diagnostics and troubleshooting processes which shall include failure reports, alarms, service history and other steps taken. 
- to, providing telephones and video relay units which are accessible to persons in wheelchairs and providing devices, including video relay units, that are compatible with Telephone Devices for the Deaf (TDD) to the government authority located in Meadowview, VA.
(2) An Optional Site Evaluation will be held on April 15,2020 to April 16,2020.
(3) All question must be submitted no later than April 24, 2020.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Not Applicable

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Friday, 15 May, 2020

Pre-proposal Conference Date : Tuesday, 14 April, 2020

Question Answer Deadline : Friday, 24 April, 2020

Category : Telecommunication Services, Supplies, Components, Accessories or Related Equipments, Computer Supplies, Accessories and other Equipments, IT Services (Computer Maintenance and Technical Services), Networking Services and Supplies

Country : USA

State : Virginia

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