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CC-1653 - Australia - Afterhours Telephone Answering Service - Deadline March 25,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1653

Government Authority located in Australia looking for expert vendor for afterhours telephone answering service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide afterhours telephone answering service from 4.30 pm and 9.00 am during Monday to Friday, 4.30 pm Friday until 9.00 am Monday, 24-hour coverage on public holidays and every Wednesday between 2.30 pm to 3.30 pm to enabling council’s ratepayers to report council related emergencies or general advice on council services.
(2) Approximate historical call volume was 1,018 calls in January 2020.
(3) Contract term will be one year.

[C] Eligibility:

- Onshore (Australia Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 25 March, 2020

Category : Call Center and Answering

Country : Australia

State :

RFP Expired

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