CC-1651 - USA (Vermont) - Tobacco Quitline and Associated Services - Deadline April 1,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1651

Government authority located in Vermont; USA based organization looking for expert vendor for tobacco quitline and associated services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide telephone and web-based tobacco cessation services, as well as web-based nicotine replacement therapy (NRT) ordering and fulfilment services, text messaging to assist Vermont tobacco users in quitting, and an online tobacco cessation training platform for healthcare professionals.
- Quit-by-Phone Service Delivery: - The Contractor shall implement, at no-charge to the participant, a toll-free telephone-based tobacco use cessation Quitline to assist participants, including youth (minor of 13 years of age and above), with quitting smoking or using any other tobacco products or substitutes. The State’s tobacco cessation program will continue to be branded 802Quits. The Contractor shall be responsible for the transfer of the toll-free number and participant data information from the current Contractor by 12:00 AM of the contract Go-Live date. A transition plan must be submitted with the proposal that includes data transfer from the current Contractor in compliance. The Contractor shall have an organizational membership in the north American quitline consortium (NAQC) for the duration of the Contract and shall provide the following services:
- The Contractor will develop, in coordination with the State, protocols to serve the following identified priority populations: adults, youth, pregnant people (with financial or other incentives), people with cognitive disabilities, Native Americans, tobacco users with behavioural health disorders, callers that are not interested in setting a quit date within 30 days, and tobacco users with substance use disorders. Consideration will be given to Contractors who have experience with providing financial or other incentives for priority populations including pregnant people, Medicaid insured, and others.
- The Contractor will develop a protocol(s) to:
a) Coordinate on behalf of participants with healthcare providers and pharmacies to provide quit
b) Refer callers who want to participate in a specific arm of the 802Quits program, such as Quit-in Person or alternative services offered by the State.
c) Allow for Vermont Medicaid insured callers to educate them regarding their eligibility for the additional Medicaid name brand and unlimited generic brand pharmacotherapy benefit
d) Provide for health care professional patient referral(s) via fax, online, or Electronic Health Record (EHR). The Contractor will provide feedback (such as reports on referred patients) to the referring
health care professional or manager as approved in the service protocol
e) Address Electronic Nicotine Delivery Systems (ENDS) use, either alone or in conjunction with other
forms of tobacco. Assist ENDS users in quitting ENDS use along with any other forms of tobacco
used and emphasize that ENDS are not an FDA-approved cessation aid. Stay abreast of updates on
the research (via CDC and NAQC) and policy (via FDA) around ENDS use.
f) Address marijuana use, either alone or in conjunction with other forms of tobacco, as well as
marijuana use via ENDS if currently offered by the Contractor.
g) Allow for use of incentives as part of a contingent management protocol for quitting and
maintaining quit success.
- Online tobacco intervention service that includes 24/7 access to online tobacco use assessment,
support, tailored quit messages and feedback from quit counsellors in multiple languages - For more information describe in documents.
(2) All question must be submitted no later than March 18, 2020.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 1 April, 2020

Question Answer Deadline : Wednesday, 18 March, 2020

Category : Call Center and Answering

Country : USA

State : Vermont

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