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CC-1649 - USA (Tennessee) - Telephone Answering Services - Deadline March 23,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1649

Government Authority located in Tennessee; USA based organization looking for expert vendor for telephone answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide 24 X 7 live telephone answering services for laboratories to ensure there is external telephone coverage during and outside standard business hours including all weekends, and approved State of Tennessee holidays.
- Vendor shall utilize live operators to answer and record calls for both Nashville and Knoxville laboratory locations at the following times (all times listed are Central Standard Time):
 Weekdays: Nashville Laboratory 4:30PM to 8:00AM, Knoxville Laboratory 3:30PM to 7:00AM
 Weekends: Nashville Laboratory 4:30PM to 8:00AM, Knoxville Laboratory 3:30PM to 7:00AM
 Holidays: Nashville Laboratory 4:30PM to 8:00AM, Knoxville Laboratory 3:30PM to 7:00AM.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Monday, 23 March, 2020

Category : Call Center and Answering

Country : USA

State : Tennessee

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