CC-1647 - USA (Oregon) - Nurse Advice and Triage Services - Deadline April 6,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1647

Government Authority located in Oregon; USA based organization looking for expert vendor for nurse advice and triage services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide after hours, weekends, observed holidays and when health centers are closed nurse advice and triage services.
- Service components include dedicated toll-free phone number and ability to connect with county phone system, custom greeting and optional interactive voice response (IVR) menu, 24/7 access to registered nurses for medical triage and health questions, 24/7 access to service personnel for non-clinical questions and administrative assistance, prompt and timely reporting and quality assessment and quality control capabilities, multiple language translation services.
- Services shall include telephone nurse advice and triage services, processing, administration and
management, data collection, quality reporting and financial administration/reporting.
- Translation services in multiple languages like English, Spanish, Russian, Chinese-Cantonese, Somali, Arabic, Vietnamese, Karen, Burmese, Nepali.
- Services are required for after hours, weekends, observed county holidays and when health centers are otherwise closed (example: inclement weather, staff meetings, etc.). Hours of service may change over time but generally are the following: Weekdays: Evenings, from 5:00 p.m. to 8:00 a.m. the following day and Weekends: Friday evening, from 5:00 p.m. to 8:00 a.m. on the following Monday.
- An approximately work volume will be 200-400 calls per month.
(2) A pre-proposal conference will be held on March 12, 2020.
(3) All question must be submitted no later than March 19, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Monday, 6 April, 2020

Pre-proposal Conference Date : Thursday, 12 March, 2020

Question Answer Deadline : Thursday, 19 March, 2020

Category : Call Center and Answering, Translation and Interpretation

Country : USA

State : Oregon

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