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CC-1635 - USA (New York) - Live Call Center Services for After Hours and Overflow Calls - Deadline March 24,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1635

Government Authority located in New York; USA based organization looking for expert vendor for live call center services for after hours and overflow calls.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 X 365 live call center services for after hours and overflow calls, a year live telephone coverage for members, prospective members and providers for after hours and on an as needed basis,
- Call center must be within the United States (no off-shore),
- Interpretation services or ability to integrate with interpretation services vendor,
- Transition current after-hours services,
- To scale up or down and quickly hire and train additional staff as call volume increases,
- Ability to provide the above in both English and Spanish.
(2) An Approximate call volume averaged over 1000 calls per month (as per 2019).

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Tuesday, 24 March, 2020

Category : Call Center and Answering

Country : USA

State : New York

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