CC-1630 - USA (Arkansas) - Toll-Free Call Center, Navigator and Helpline Referral Program - Deadline March 19,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1630

Government Authority located in Arkansas; USA based organization looking for expert vendor for toll-free call center and navigator, helpline referral program.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide toll-free call center, navigator and helpline referral program required under the affordable care act (ACA) to assist state seeking health insurance assistance through the health insurance marketplace.
- Call center services and services required under ACA and other related federal and state law, services under a resulting contract will also include referring callers to local licensed exchange producers (LEP) via warm transfer or portal entry.
- Outside of Business Days, calls to the toll-free telephone number must be answered by a messaging system directing the caller to dial the federal call center phone number.
- Web-based portal that must include the following features and capabilities Ability for LEPs to submit registration information, Ability for LEPs to create an LEP user account to receive and retrieve referral information, ability for CSRs and navigators to enter referrals to registered LEPs, ability to send immediate, automated referral notices upon referral entry, ability for LEPs to enter referral outcomes, Secure storage, upload, download, and management of all data, forms, and records.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Thursday, 19 March, 2020

Category : Call Center and Answering

Country : USA

State : Arkansas

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