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CC-1626 - USA (New York) - Telephone Answering Services - Deadline March 10,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1626

Government authority located in New York; USA based organization looking for expert vendor for telephone answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide telephone answering service for mental health services.
- Programs: -
- Mental Health Clinic, Alcoholism and Substance Abuse Services
- Answering services must be provided as follows: -
- Mental Health Clinic from 5:00 p.m. to 8:30a.m. Monday and Friday; 7:30 p.m. to 8:30 a.m. on Tuesday, Wednesday, Thursday; all weekends; County holidays; and emergency closures (ex. snow days, safety drills). On Tuesday, Wednesday, and Thursday between 5:00 p.m. to 7:30 p.m., the phones will be answered by staff at the Clinic. In the event of an emergency call, the call will be forwarded to the answering service to contact the on-call person, following all urgent call procedures.
- Alcohol and Substance Abuse Services from 5:00 p.m. to 8:30a.m. Monday and Friday; 7:30 p.m. to 8:30 a.m. on Tuesday, Wednesday, Thursday; all weekends; County holidays; and emergency closures (ex. snow days, safety drills). On Tuesday, Wednesday, and Thursday between 5:00 p.m. to 7:30 p.m., the phones will be answered by staff at the Clinic. In the event of an emergency call, the call will be forwarded to the answering service to contact the on-call person, following all urgent call procedures.
- The answering service currently handles approximately 600 calls per month for all programs and staff covered. These calls include: clients and providers needing to reach on-call emergently; clients and providers call to leave messages to cancel appointments; and on-call staff reporting their whereabouts or reporting going on or off the beeper. There is one person on call each day for the Mental Health Clinic and Alcoholism and Substance Abuse Services.
- For more information describe in documents.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Tuesday, 10 March, 2020

Category : Call Center and Answering

Country : USA

State : New York

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