CC-1627 - USA (Massachusetts) - 311 Phone Answering Services - Deadline March 4,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1627

Government Authority located in Massachusetts; USA based organization looking for expert vendor for 311 phone answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 x 7 x 365 days 311 phone answering services during non‐business hours, as well as overflow calls when certain queue thresholds are exceeded during peak hours, unplanned service interruptions at primary contact center (such as a power outage or snow storm) and planned staff meetings
- The standard time the vendor will be our 100% dedicated phone service begins at 7pm until 7am Monday, Tuesday, Wednesday and Friday; 7:30pm until 7am on Thursday; and 12:01AM Saturday and through 11:59PM Sunday,
- Possess a proven track record of successfully handling a large volume of customer service concerns and complaints from a variety of companies and organizations while maintaining minimal downtime.
(2) Approximately call volume will be at least 50‐100 calls/hour, neighbourhood of 2000 calls, with an average call time of under 3 minutes, the vendor would need to be able to accommodate a range as wide as 1000‐3000 calls per month.
(2) All the questions must be submitted no later than February 26, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Wednesday, 4 March, 2020

Question Answer Deadline : Wednesday, 26 February, 2020

Category : Call Center and Answering

Country : USA

State : Massachusetts

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs