CC-1625 - USA (Texas) - Professional Answering Service - Deadline February 21,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1625

Government Authority located in Texas; USA based organization looking for expert vendor for professional answering service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide professional answering service for answering phone lines after business hours, weekends, and scheduled holidays,
- Responsible for maintaining quality drinking water to the public in its service areas 24 hours a day, and 365 days in a year,
- Personnel work from 8 am to 5 pm Monday through Friday and answer customer calls but will require the assistance of an answering service to relay message to the designated-on call personnel team, will receive anywhere from 10 to 400 after hour calls per month,
- Responsible when the phones are transferred form 5 pm every weekday until 8 am the next business day to the answering service,
- The answering service will be responsible for the weekends from Friday at 5 pm until Monday at 8 am and any of the scheduled holidays,
- Answering service will be responsible for taking down information as to who is calling, why they are calling, phone number to reach them at, an address for the issue, call the appropriate representative with the message and then will email the information to the supervisor and managers daily.
(2) Approximately call volume will be 2068 calls per year (As per 2019).
(3) All the questions had been submitted on February 13, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 21 February, 2020

Category : Call Center and Answering

Country : USA

State : Texas

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