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CC-1616 - USA (Massachusetts) - Afterhours Call Answering Service - Deadline February 28,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1616

Government Authority located in Massachusetts; USA based organization looking for expert vendor for afterhours call answering service.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide afterhours call answering service to quickly and professionally triage and dispatch all calls received from both staff members and tenants during Monday through Friday calls, between 4:00 p.m. and 7:30 a.m. and on all weekend calls after Friday 4:00 p.m. to the following Monday at 7:30 a.m.
- A dedicated phone number to be programmed into the elevators phone system. This phone number must be answered by a live operator 24/7.
(2) Approximate call volume will be 9,180 minutes.
(3) The contract period will be for three year.  

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Friday, 28 February, 2020

Category : Call Center and Answering

Country : USA

State : Massachusetts

RFP Expired

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