CC-1612 - USA (New Hampshire) - Tobacco Treatment Quitline Services - Deadline March 4,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1612

Government authority located in New Hampshire; USA based organization looking for expert vendor for tobacco treatment quitline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide state-wide tobacco treatment quitline call center for city adolescents who are 13-17 years of age; young adults who are 18-35 years of age; and adults who are over 35 years of age who may or may not use tobacco products including, electronic nicotine delivery systems.
- The tobacco quitline 1-800-QUIT-NOW, herein referred to as Quit Now, provides two (2) types of close loop clinical referral options for city health systems: secure messaging through web-based submission and interoperability using HL7v3 b-directional patient record documentation including Medicaid recipients, Medicare recipients and uninsured individuals, are eligible to receive up to six (6) counselling calls and four (4) weeks of cessation medications. Individuals covered by a commercial health plan are eligible to receive one (1) coaching call and mailed self-help materials.
- A toll-free system with multiple and simultaneous inbound and outbound calls that includes Intraoperative Voice Response (IVR) capabilities including, but not limited to:
- A menu of options for voice mail to decrease call-waiting time;
- Call back options; and
- Motivational messages.
- A live answer for no less than eighteen (18) hours per day, seven (7) days per week with the exceptions of January 1st, Easter Sunday, Memorial Day, July 4th and December 25th.
- Return-call attempts for all voice mail messages received within forty-eight (48) hours of receiving them.
- A sample of IVR script/menu for outbound calls, inbound 1-800- QUIT-NOW calls, caller waiting in times of high call volume.
(2) All question must be submitted no later than February 12, 2020.
- For more information describe in documents.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 4 March, 2020

Question Answer Deadline : Wednesday, 12 February, 2020

Category : Call Center and Answering

Country : USA

State : New Hampshire

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