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CC-1608 - USA (Texas) - Epic Help Desk Support Services - Deadline February 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1608

Government Authority located in Texas, USA based organization looking for expert vendor for Epic help desk support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 staff augmentation services to assist with Help Desk Support for the Epic application.
- The Vendor will provide additional supplemental staffing to support end user calls to the Epic Help Desk during the go-live period either onsite or offsite
- Therefore, previous epic knowledge will be a strong preference for the epic help desk support staff
- The Vendor will triage issues that the Help Desk staffing cannot be immediately resolved
(2) All question must be submitted no later than February 7, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite and onsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 14 February, 2020

Question Answer Deadline : Friday, 7 February, 2020

Category : Call Center and Answering, Staffing Services

Country : USA

State : Texas

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