X
X

CC-1606 - USA (California) - Hotline Monitoring and Reporting Services - Deadline February 5,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1606

Government Authority located in California, USA based organization looking for expert vendor for hotline monitoring and reporting services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24x7 hotline monitoring and reporting services for calls 24 hours a day, seven days a week, and 365 days a year.
- The hotline is intended for the use of county employees to have a vehicle for reporting issues such as discrimination, harassment, retaliation and any other hrs related issue as listed in section concerns categories
- Contractor shall establish a dedicated toll-free number for the hotline and a live person and operator must answer every call
- At no time shall contractor utilize call queues
- Contractor shall establish a web-based portal for county
- Contractor web-based portal shall allow employees to submit reports
- Provide the ability to track report activity
- Assign reports to a category based in the information provided by the caller
- Provide reports of calls instantly once completed by call center
- Provide responses to anonymous or other contacts
- Submit resolutions for anonymous callers
(2) Approximate call volume is up-to 60 Calls per annum
(3) All question must be submitted no later than January 29, 2020.
(4) Contract period will be for three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 5 February, 2020

Question Answer Deadline : Wednesday, 29 January, 2020

Category : Call Center and Answering

Country : USA

State : California

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs