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CC-1596 - Mexico - GLOBAL- Telemarketing Outbound and Inbound Services - Deadline February 7,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1596

Government authority located in Mexico based organization looking for expert vendor for telemarketing outbound and inbound services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide telemarketing outbound and inbound services for direct response television campaigns.
- A lead generation campaign is the process of collecting key information (usually mobile
numbers and emailing) of a potential donor and contacting them using telemarketing services.
- Outbound services: it is necessary that the selected agency is based in Mexico and
demonstrates the capacity and ability to operate from Mexico in Mexico, Colombia, Peru and
Uruguay.
- Inbound services: it is necessary that the selected agency is based in Mexico.
- Total 4700 calls inbound telemarketing services in Mexico.
- Competent management staff shall be assigned to be responsible for training supervisors and front-line tele-marketers, as well as to supervise the Project, including monitoring of the performance of the front-line tele-marketers and the quality of each call;
- Provide a free (800) dedicated telephone number
- Assign 4 call agents to handle the calls.
- The Vendor is required to propose the number of trainers, supervisors and front-line telemarketers for this Project (staff). The proposed number of staffs could be working for this Project on a full-time or part-time (shared workload) basis. Whichever is the arrangement, the Vendor needs to provide the information clearly in the proposal and implement accordingly.
- Control the quality of all outbound and inbound calls made by the front-line telemarketers.
- Provide a free (800) dedicated telephone number.
- Outbound services: the bidding company must be based in Mexico. The bidding company must prove capacity to operate in Mexico, Colombia, Peru and Uruguay; please submit the registration certificate of your company in Mexico and list clients (previous or current) in the four countries.
- For more information describe in documents.
- This bid is also applicable in Colombia, Peru and Uruguay city.
(2) All question must be submitted no later than January 23, 2020.

[C] Eligibility:

Global (World Wide)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 7 February, 2020

Question Answer Deadline : Thursday, 23 January, 2020

Category : Call Center and Answering, Marketing and Branding

Country : Mexico , Peru , Uruguay

State :

RFP Expired

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