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CC-1595 - USA (Texas) - Access Center Services - Deadline January 28,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1595

Government Authority located in Texas; USA based organization looking for expert vendor for access center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide access center services to development and implementation of an enterprise-wide strategy for managing and advancing patient encounters, engagement and efficiency across the network, including (but not limited to) patient calls, scheduling, appointment reminders, pharmacy encounters, provider communications, critical laboratory and radiology result communications to ordering providers and follow-through to ensure communication back to relevant stakeholders, medication refill reminders, referrals, prior authorizations, registration, radiology, ancillary services, scheduling for all encounters, telephone triage, care management, referral authorization and coordination of care, including telehealth, specifically addressing: patient satisfaction and consumer expectations, competitive advancement in management and excellence in healthcare access centers for large institutions and leveraging each point of patient contact and engagement to achieve enterprise goals such as brand loyalty, local delivery system, affordability, access to care, care coordination, and health outcomes.
- Creation of a centralized service center acting as a single point of contact for patients and family members of patients seeking care and support, specifically including appointment scheduling, nurse triage, referrals management and all points of contact and communication across the network described in the first bullet.
- Call center with access specialists (call agents) dedicated to answering incoming patient calls between the hours of 6:30am and 7:30pm for all primary care and more recently, for medicine specialty and surgical specialty clinics.
- A 24-hour Nurse Triage Line is also in place at the agency which captured another 90,300 calls for the same timeframe.
(2) A Pre-Proposal Conference will be held on January 17, 2020.
(3) All question must be submitted no later than January 14, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Tuesday, 28 January, 2020

Pre-proposal Conference Date : Friday, 17 January, 2020

Question Answer Deadline : Tuesday, 14 January, 2020

Category : Call Center and Answering, Uncategorized

Country : USA

State : Texas

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