CC-1594 - USA (Washington) - RFI for Call Center and Facilities Operations Support Services - Deadline January 10,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1594

Government Authority located in Washington; USA based organization looking for expert vendor for call center and facilities operations support services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide call center and facilities operations support services includes, but is not limited to, dispatch services: receive facility operations, maintenance, and custodial service requests by various electronic means (such as telephone, fax, internet and email) and create, monitor, update and close-out work requests, including any action taken by various service personnel.
- Receive electronic automated calls, emails, and text messages from building monitoring and control system computers.
• Data input using GSA national computerized maintenance management system.
- Create people records.
- Create work orders.
- Track work order communication.
- Closeout work orders.
- Create monthly call center performance reports.
- Contractor shall support the customer satisfaction surveys by input of tenant information.
- Support customer satisfaction surveys  

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Friday, 10 January, 2020

Category : Call Center and Answering

Country : USA

State : Washington

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