CC-1592 - USA (Ohio) - Tobacco Quit Line Services - Deadline February 7,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1592

Government Authority located in Ohio; USA based organization looking for tobacco quit line services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 tobacco quit line services is a telephone-based service that helps tobacco users quit by providing counselling services, practical information on how to quit and FDA-approved nicotine replacement therapy.
1. Provide a toll-free telephone service capable of handling multiple, simultaneous in-coming and out-going calls with Spanish bilingual and Text Telephone (TTY) capability for the deaf and hard of hearing community.
2. Provide a full suite of online and social media services, including web, text, chat etc.
3. Integrate across multiple points of registration and initiation of tobacco cessation assistance, including telephone and web- based channels.
4. Provide data collection and reporting capabilities for utilization, cost and other analyses, including annual outcome reporting.
- to collect and report on data that measures performance in terms of waiting time for callers or users of web chat, volume of web traffic, calls received during times when a live answer is not available, abandonment rates, and accuracy of counselling information provided by the staff and online resources,
- Provide twenty-four/seven operations with a live telephonic response system available for at least 80 hours per week.
- Quit Line services are provided to uninsured residents, pregnant women, Medicaid clients, Medicare recipients and members/employees of health plan carriers and employers who have joined the Ohio Tobacco Collaborative.
- Calls from tobacco users requesting information are expected to take approximately 10 minutes; calls for intake/enrollment are expected to take approximately 10 minutes; counselling calls are expected to take approximately 20 minutes
- Ensure at no time there be more than a 72 hour wait time to schedule an outbound coaching call.
(2) All question must be submitted no later than January 31,2020.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 7 February, 2020

Question Answer Deadline : Friday, 31 January, 2020

Category : Call Center and Answering

Country : USA

State : Ohio

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