CC-1590 - USA (Florida) - After Hours Answering Services - Deadline January 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1590

Government Authority located in Florida; USA based organization looking for expert vendor for after-hours answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 after-hours answering services.
- Option for English or Spanish speaking representative
- City hall hour of operation from Monday – Thursday 7:30 am - 5:30 pm, Friday’s 8:00 am - 1:00 pm, closed Saturday and Sunday
- Services may also be provided 24/7, including city closures for inclement weather, weekends, holidays and emergency assistance with no additional fees, only 24/7 on weekends and holidays, services are after normal business hours
- Services include one phone number (toll-free):
(i) This number can be listed or advertised directly, or existing lines can be forwarded to it
(ii) Unlimited lines forwarded to call forwarding number (did line).
(2) The term of the contract will be three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 14 January, 2020

Category : Call Center and Answering

Country : USA

State : Florida

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