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CC-1587 - USA (Florida) - Telephone Answering Service - Deadline January 17,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1587

Government authority located in Florida, USA; based organization looking for expert vendor for telephone answering service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide after hour, weekend and holiday telephone answering service to answer incoming telephone calls for the Manatee County Public Works Department and the Utilities Department from 3:30 PM to 8:00 AM on weekdays and all-day Saturday, Sunday and holidays.
- Services shall also be required during unscheduled office closures (storms, hurricanes, etc.). - Send text message to text/pager number of the appropriate after-hours on-call staff
- The Contractor will also have the capability to receive text message responses from staff.
- Contractor shall not page anyone between 7:00 AM and 8:00 AM weekdays but shall ask
Caller to contact the Utilities Department at 941-792-8811 after 8:00 AM. The Utilities
Department will provide the Contractor with a limited list of extensions for certain
emergency situations occurring between 7:00 AM and 8:00 AM weekdays only.
(2) Approximately call volume will be 400 to 700 calls per month.
(3) All questions must be submitted no later than January 7, 2020.
(4) Contract period will be three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 17 January, 2020

Question Answer Deadline : Tuesday, 7 January, 2020

Category : Call Center and Answering

Country : USA

State : Florida

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