CC-1586 - USA (Missouri) - Ethics, Safety, Fraud Hotline and Case Management Services - Deadline January 16,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1586

Government Authority located in Missouri; USA based organization looking for expert vendor for ethics, safety, fraud hotline and case management services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 ethics, safety, fraud hotline and case management services for municipal employees,
- Reports may include but not be limited to harassment, discrimination, assault/safety, fraud, corruption or other criminal or unethical activity, the system provides employees with a confidential, third-party option to resolve workplace issues rather than addressing matters outside of the public employer
- Easy/intuitive interface and management.
- An online reporting portal or email to supplement the toll-free hotline with the ability to customize and brand landing pages with agency logo,
- Effective questioning to obtain a thorough statement,
- Ability to request and store supporting evidence,
- Technical assistance to advise employers on how to successfully navigate and remedy situations that are reported,
- Ability to accept reports for all participating entities through a single number/portal with back-end functionality to segregate reports by jurisdiction,
- Ability to prepare benchmarking reports for agency and participating agencies that mask all personally identifiable information but display aggregate information on the number and types of hotline reports received and their resolutions,
- Newsletters and promotional materials,
- Training seminars for supervisors/management on the system.
(2) A contract term will be for two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 16 January, 2020

Category : Call Center and Answering

Country : USA

State : Missouri

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