Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1562

Government Authority located in Ontario; Canada based organization looking for expert vendor for anonymous internal fraud and misuse reporting lines.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide a 24 x 7 anonymous internal fraud and misuse reporting lines the services
- Services of an independently managed anonymous toll-free hotline and an online (website)
that are available to all CRA employees, 24 hours a day, 7 days a week, in support of its Internal Fraud Control Program.
- An anonymous reporting channel, more commonly known as a tip line or hotline, provides employees with an anonymous means to report concerns such as allegations of fraudulent activity or misuse engaged in by fellow employees and management,
- The contractor will be responsible for implementing and maintaining the anonymous internal fraud and misuse reporting lines,
- Hotline (phone) reporting service:
- Ensure that all services are available in english or french as per the sources and authorized
reviewer’s language of choice,
- Maintain all information gathered through the initiative in a secure location,
- Provide a voicemail option that allows allegations to be submitted by voicemail, as an alternative to speaking with a phone agent,
- Ensure that voicemail is permanently deleted from storage after use as they contain protected B data,
- Provide its Hotline Reporting Service in both Official Languages (French and English),
- Online (Website) Reporting Service:
- Provide an online (web-based) reporting system for receiving allegations from Sources,
- Provide Sources with a secure username and password to enable them to provide additional information if necessary and check in to see if authorized reviewers have posted any additional questions for them,
- Provide its Online Reporting Services in both Official Languages (French and English).

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 2 January, 2020

Category : Call Center and Answering, Software, System and Application

Country : Canada

State : Ontario

RFP Expired

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