Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1562

Government Authority located in Ontario; Canada based organization looking for expert vendor for anonymous internal fraud and misuse reporting lines.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide a 24 x 7 anonymous internal fraud and misuse reporting lines the services
- Services of an independently managed anonymous toll-free hotline and an online (website)
that are available to all CRA employees, 24 hours a day, 7 days a week, in support of its Internal Fraud Control Program.
- An anonymous reporting channel, more commonly known as a tip line or hotline, provides employees with an anonymous means to report concerns such as allegations of fraudulent activity or misuse engaged in by fellow employees and management,
- The contractor will be responsible for implementing and maintaining the anonymous internal fraud and misuse reporting lines,
- Hotline (phone) reporting service:
- Ensure that all services are available in english or french as per the sources and authorized
reviewer’s language of choice,
- Maintain all information gathered through the initiative in a secure location,
- Provide a voicemail option that allows allegations to be submitted by voicemail, as an alternative to speaking with a phone agent,
- Ensure that voicemail is permanently deleted from storage after use as they contain protected B data,
- Provide its Hotline Reporting Service in both Official Languages (French and English),
- Online (Website) Reporting Service:
- Provide an online (web-based) reporting system for receiving allegations from Sources,
- Provide Sources with a secure username and password to enable them to provide additional information if necessary and check in to see if authorized reviewers have posted any additional questions for them,
- Provide its Online Reporting Services in both Official Languages (French and English).

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 2 January, 2020

Category : Call Center and Answering, Software, System and Application

Country : Canada

State : Ontario

Cost to Download This RFP Document : $ 9

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, Software, System and Application Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, Software, System and Applicationcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.