CC-1556 - USA (North Carolina) - Tobacco Use Quitline Service - Deadline January 10,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1556

Government authority located in North Carolina; USA based organization looking for expert vendor for tobacco use quitline service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide tobacco use quitline service is a toll-free, evidence-based integrated cessation service available to all North Carolinians at 1-800-QUIT-NOW (1-800-784-8669).
- The Vendor must establish and implement a Quitline described as a state wide, no charge, and convenient, telephone-based resource in addition to web and text (and other technology-based cessation services) to provide screening, coaching, education, support materials and referrals for all evidence-based tobacco cessation assistance. The Quitline shall be known as “QuitlineNC” and it must be operational on June 1, 2020.
- Provide simple, no-cost points of access to a broad variety of evidence-based services to assist tobacco users in quitting, including toll-free number, web enrollment, texting, and when available other technology-based avenues;
- Provide screening and assessment of the participant’s readiness to quit, coaching and advice, support materials, information on the U.S. Public Health Service recommendations on the use of
pharmacological cessation aids, and referral to community-based services, providers and health plans.
- Provide information to callers, tobacco users and non-users, on nicotine dependence and its treatment, the dangers of second hand smoke and other tobacco related information; - Provide telephone-based and other technology-based cessation services for all North Carolinians
regardless of insurance status, income, age, sexual orientation or race.
- Provide an interactive, integrated web-based cessation tool with telephone counselling;
- Provide an interactive web-only cessation tool;
- Provide an interactive, integrated text messaging cessation tool;
- Provide an interactive, integrated app cessation tool and other evidence-based and innovative technology-based platforms and tools as they become available;
- Provide technical assistance to healthcare providers on a variety of tobacco dependence treatment
issues, including up-to-date information about cessation medications, patient case management issues, and the availability of community-based tobacco cessation programs; - Provide a letter of enrollment to callers who enrol in the multiple-call Quitline service and a certificate of completion for those who complete the multiple-call program upon request of the Division Contract Administrator.
- Marketing: Allow TPCB access of promotional tools or campaigns or partner with TPCB to create promotional literature or campaigns, prepare for special promotions by making necessary staffing modifications and be prepared to provide more frequent call volume reports during periods immediately around these promotions, Be prepared to respond to a rise in call volume in response to changes in state and/or federal government policy and media campaigns.
- 95% of all calls shall be answered live within 30 seconds during hours of “live” answer 24 hours/7 days a week with the exception of five selected holidays noted.
- 80% of calls during airing of a state or national educational campaign are answered within 30
seconds. Most national campaigns last six weeks to three months. Based on availability of
funds, North Carolina may supplement the national educational campaigns.
- Answer calls to 1-800-QUIT-NOW (1-800-784-8669) and register callers by collecting necessary personal contact and health information. The national Spanish number, 1-855- DEJELO-YA (335-3569), the text telephone (TTY), 1-877-777-6534, and the number for out of state partners, 844-8NCQUIT (844-862-7848) must also connect individuals to the QuitlineNC.
- Provide enrollment to Internet-based and another emerging technology-based services if contact was made by telephone, and to telephone services if contact was made via the Internet or other technology-based service.
- Provide a direct transfer of eligible participants to 1-855-QUIT-VET and TriCare cessation
program benefits at 1-888-713-4598.
(2) All question must be submitted no later than December 2, 2019.
(3) Contract period will be for three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 10 January, 2020

Question Answer Deadline : Monday, 2 December, 2019

Category : Call Center and Answering

Country : USA

State : North Carolina

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