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CC-1550 - USA (Pennsylvania) - Telephone Answering Service - Deadline November 21,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1550

Government Authority located in Pennsylvania; USA based organization looking for expert vendor for telephone answering service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide telephone answering service.
- Five of the agencies require coverage weekdays between 4:00 PM and 8:30 AM the next day, 24-hour coverage on weekends. (children and youth, early intervention, intellectual disabilities, area
agency on aging, crisis response, and blended case management)
- Crisis Response requires coverage 24 hours a day seven days per week.
(2) Five agencies average 1,080 calls per month, the sixth agency (children and youth) averages 600 calls per month.
(3) All questions must be submitted no later than November 14, 2019.
(4) The term of contract will be for two years.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 21 November, 2019

Question Answer Deadline : Thursday, 14 November, 2019

Category : Call Center and Answering

Country : USA

State : Pennsylvania

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