CC-1543 - USA (Florida) - Telephone Answering Services - Deadline November 15,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1543

Government Authority located in Florida; USA based organization looking for expert vendor for telephone answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide telephone answering services includes weekends and holidays
a. Utility requirements:
- Coverage is required from 4:45 p.m. to 8:30 a.m. Monday through Friday, evenings, and weekend coverage from Fridays at 4:45 p.m. until Mondays 8:30 a.m.
- Currently the after-hours service receives an average 60 after-hours calls per weekday and up to 175 for the weekend,
b. Public Works Requirements:
- Coverage is required from 5:00 p.m. to 8:00 a.m. Monday through Friday, evenings, and weekend
coverage from Fridays at 5:00 p.m. until Mondays 8:00 a.m.
(2) Approximate call volume will be 2,000 calls for utility and 250 calls for public works per month.
(3) A pre-quote conference will be held on November 7, 2019.
(4) A contract term will be for one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 15 November, 2019

Pre-proposal Conference Date : Thursday, 7 November, 2019

Category : Call Center and Answering

Country : USA

State : Florida

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