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CC-1534 - USA (New Jersey) - After Hours Hotline Services - Deadline November 14,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1534

Government Authority located in New Jersey; USA based organization looking for expert vendor for after hours hotline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide after hours hotline services for the office on aging, disabilities, and community programming,
- Provide an afterhours telephone hotline weekday 4:30 pm to 8:30am,
- Provide an afterhours telephone hotline 24 hours on weekends, county holidays, and other emergent county closures,
- Access to, or provide interpreter services and TTY accessibility,
- Uphold the confidentiality of all caller records and appropriate measures taken in reporting any specific client information by telephone, by fax or email,
- Provide monthly reports by the 15th of the following month to include caller and client information, reason for the call, and call volume for the previous month, wrong numbers and hang-up calls may be reported in number of calls only,
- Follow-up calls made (i.e. Police Welfare Checks, 911, etc.) shall be documented fully.
(2) Approximate call volume will be 300 calls per year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 14 November, 2019

Category : Call Center and Answering

Country : USA

State : New Jersey

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