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CC-1532 - USA (Louisiana) - After Hour Phone Answering Services - Deadline October 24,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1532

Government Authority located in Louisiana; USA based organization looking for expert vendor for after hour phone answering services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide after hour phone answering services between the hours of 4:30 p.m. and 8:00 a.m. from Monday through Friday and 24 hours on Saturday and Sunday.
- Also provide services during state declared holiday office closures, during emergency office closures and during scheduled meetings, staff training, and any other circumstance, wherein, aps personnel are unable to accept calls
- Reports are made by calling the aps hotline at 1 (800) 898- 4910, a nationwide, toll-free number, available 24 hours a day, 7 days a week, including holidays
• Answer all calls professionally using a scripted greeting
• Answer all calls received by the third ring
• Have knowledge of the services being provided
• Communicate fluently in English or spanish
• Provide bilingual support 24/7 for spanish speaking callers
• Provide TTY assisted calls
(2) Approximate call volume is between 300 and 500 after-hour calls per month and between 1,300 and 1,500 minutes in after-hour calls per month and the average call-time, per call, is between three and five minutes.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 24 October, 2019

Category : Call Center and Answering

Country : USA

State : Louisiana

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