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CC-1517 - USA (Connecticut) - Anonymous Ethics and Compliance Hotline Services - Deadline October 11,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1517

Government Authority located in Connecticut; USA based organization looking for expert vendor for anonymous ethics and compliance hotline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 365 X 7 X 24 anonymous ethics and compliance hotline services
- allows employees an opportunity to report unethical or illegal activity and
concerns any time of the day or night by calling a toll-free number or filing a report using a
secure web form,
-  Vendor should support multiple intake methods, including a non-outsourced call center, web interface, and SMS text messaging (if capable),
- In addition, describe the following procedures:
- Web interface for report intake and follow-up
- Web intake forms in regards to escalation procedures
- Any web customization available to the university
- Identify any systems used to protect the external perimeter (firewalls, IDs, etc.),
- All calls related to the university will not be forwarded outside the hotline secured area
unless authorized in writing by the university,
- Caller's conversations will not be taped or recorded on any device which retains the voice
portion of the call,
- Reports must be accurate and free of any significant typographical errors and misspellings,
- All non-emergency calls will be reported to the University within 24 hours of receipt,
- The current Report line receives approximately 12 calls monthly (200 annually)
(2) All the questions must be submitted no later than October 4, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 11 October, 2019

Question Answer Deadline : Friday, 4 October, 2019

Category : Call Center and Answering

Country : USA

State : Connecticut

RFP Expired

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