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CC-1513 - Canada (Alberta) - GLOBAL - After-Hours Call Answering Services - Deadline November 1,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1513

Government Authority located in Alberta; Canada based organization looking for expert vendor for after-hours call answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide after-hours call answering services during Monday to Friday between hours of 16:30 and 08:30 the business day and All weekends and statutory holidays.
- Working alone check in and check out 24 hours per day, 7 days per week
- General call answering after-hours, on-call and work alone
- Emergent after-hours calls answered and referred to emergency contact provided
- Non-emergent after-hours calls answered and message recorded and provided to office for call back next business day
- Temporary call handling during regular office hours if required, including reception during emergencies
- Working alone capacity and capability to provide check-in and check-out services that complies with current working alone legislation and this service is required 24 hours per day, 7 days per week
- Emergent and non-emergent calls for municipal services specifically related to water, wastewater, roads, public safety, and other public inquiries or complaints

[C] Eligibility:

Global (World-wide)

[D] Work Performance:

Global, companies from all over the world can apply for this. However, Vendor may need to visit client location for onsite meetings.

Expiry Date : Friday, 1 November, 2019

Category : Call Center and Answering, Global

Country : Canada

State : Alberta

Cost to Download This RFP Document : $ 9

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