CC-1510 - USA (Wisconsin) - Telephone Nurse Triage Services - Deadline October 15,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1510

Government authority located in Wisconsin, USA; based organization looking for expert vendor for telephone nurse triage services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 telephone nurse triage services.
- After hour telephones calls from patients will roll-over to the chosen Contractor who will answer the phone during the hours UHS is not open
- triage the calls according to established protocols, document and report the phone calls and transmit updated medical information to the appropriate clinic by the next morning – either via fax or electronically
- ability to provide electronic documentation of the caller interaction would be preferred but not required as would the ability of the service to make follow up appointments for callers within the UHS appointment system.
- phone calls ever roll over to an automated answering machine or automated answering service
- contact 911 if the information received from the caller indicates an emergency condition.
- Aggregate inbound call statistics (call volume, monthly average daily calls, cumulative average daily calls, date and time of calls, call patterns, wait times, mean time to answer.
(2) All questions must be submitted in writing no later than September 30, 2019.
(3) Contract period will be one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 15 October, 2019

Question Answer Deadline : Monday, 30 September, 2019

Category : Call Center and Answering

Country : USA

State : Wisconsin

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