CC-1509 - USA (Alabama) - Inmate Calling Services - Deadline October 24,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1509

Government Authority located in Alabama; USA based organization looking for expert vendor for inmate calling services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 inmate calling services to the inmates utilizing the vendor's system to the city jail.
- Inmate calling service system shall prohibit direct‐dialled calls of any type
- All calls will be outbound only, no inbound calling shall be allowed
- All calls including collect and purchased minutes in the phone system calls must be clearly announced by call type and identified as a call from an inmate to the called party
- Inmate calling service system shall process calls on a selective bilingual basis: English and spanish.
(2) Historical approximate call volume was 200 Intralata calls, 262 local calls, 7 Interrelate calls, 160 Interstate calls, 1 international calls (630 calls).
(3) A non‐mandatory pre‐bid conference will be held on October 10, 2019.
(4) All questions must be submitted no later than October 17, 2019.
(5) The term of the contract will be three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 24 October, 2019

Pre-proposal Conference Date : Thursday, 10 October, 2019

Question Answer Deadline : Thursday, 17 October, 2019

Category : Call Center and Answering

Country : USA

State : Alabama

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