CC-1508 - USA (South Carolina) - Ethics Hotline Service - Deadline September 30,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1508

Government authority located in South Carolina; USA based organization looking for expert vendor for ethics hotline service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide integrity line and implement a comprehensive, secure, user-friendly ethics hotline service with the functional capabilities outlined herein.
- 24-hours a day, 7 days a week Integrity Line that enables individuals to report concerns about questionable or unethical behaviour in a confidential manner using a web-based reporting tool.
a) full functional and technical services, including the ability to customize information being gathered in reports if USC were to expand the program;
b) a secure reporting system capable of recording and maintaining confidential reporting of workplace concerns;
c) background checks and appropriate bonds on Contractor's employees who will have access to USC's data and reported information, and annual confidentiality certifications from such employees;
d) unlimited 24/7 telephone hotline reporting support with a unique toll-free phone number including customized greeting and instructions for handling USC reports;
e) anonymous workplace concern reporting, offering both a web-based reporting tool and telephone reporting tool;
f) the ability to contact an anonymous reporter through the solution (to ask for additional information or provide feedback) without the reporter having to provide any identifying information to either an employee of the university or an employee of the Contractor; and
g) tracking, documenting actions taken, archiving and reporting capability for each hotline report to meet record retention requirements including automated assignment of unique, sequential identifiers that can be tracked by USC.
h) The University has the right to request at least 3 references
i) Total number of employees and students. Approximately 10,000 (5,691 Fulltime equivalents), 50,000 students- Integrity Line will be available to employees and students
j) There are no employees working outside of the USA.
k) Estimated amount of reports received per year: 20 reports per year

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 30 September, 2019

Category : Call Center and Answering

Country : USA

State : South Carolina

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