CC-1507 - USA (Ohio) - Helpline Warm Transfer Program Services - Deadline September 30,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1507

Government Authority Located in Ohio; USA based organization looking for expert vendor for helpline warm transfer program services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide 24X7 Helpline Warm Transfer Program Services
- Helpline calls will make a “warm transfer” to state licensed clinicians who will be contracted as on-call and who are Gambling Disorder treatment qualified and knowledgeable of statewide service system, and who will also have in-depth knowledge of their specific regions of the state, regions of the state.
- Approximately 50-100 callers per month ask for gambling treatment services,
- Approximately 60 callers per month ask for Gamblers Anonymous meeting locations,
- To provide total number of calls, top 13 call locations and number of calls, along with a breakdown of reasons for calling and ages of callers.
- Following that is a summary of call volume by time of day is 7 AM – 3 PM, 3 PM – 11 PM and 11 PM – 7 AM.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 30 September, 2019

Category : Call Center and Answering

Country : USA

State : Ohio

RFP Expired

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