CC-1506 - USA (Ohio) - After-Hours Inbound Telephone Answering Services - Deadline October 21,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1506

Government Authority located in Ohio; USA based organization looking for expert vendor for after-hours telephone answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide after-hours telephone answering services to police, sheriff, and fire usage only.
- An approximately work volume will be 2000 inbound calls per month to the after-hours call line
- Answering services shall be required for the following after-hours schedule:
- Weekdays – Monday through Friday beginning at 5:00 pm EST and ending at 8:30 am EST
- Weekends – Friday through Monday beginning at 5:00 pm EST and ending at 8:30 am EST
- Holidays as shown within this RFP Monday through Friday all day to coincide with the above regular schedule.
- The after-hours telephone lines are for resident concerns or urgent matters that require an agency staff member response
- The ensuing contractor shall be responsible for receiving and dispatching emergencies and other after-hours calls at the close of each business day, including weekends, along with agency designated holidays and any planned or unplanned closings
(2) A pre-proposal conference will be held on October 3, 2019.
(3) All question must be submitted no later than October 11, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 21 October, 2019

Pre-proposal Conference Date : Thursday, 3 October, 2019

Question Answer Deadline : Friday, 11 October, 2019

Category : Call Center and Answering

Country : USA

State : Ohio

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