CC-1501 - USA (Tennessee) - After Hours Answering and Temporary Employment Services - Deadline September 30,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1501

Government Authority located in Tennessee; USA based organization looking for expert vendor for after hours answering and temporary employment services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide after hours answering and temporary employment services relative to emergency maintenance calls, the selected supplier will forward those calls to the appropriate employee,
- The supplier will provide service from 4:00 p.m. to 7:30 a.m. Monday to Friday, 24 hours a day on all weekends and holidays,
- The maximum number of rings before the service answers will be three,
- The supplier’s primary contact when dispatching calls will be maintenance personnel who will be contacted via a mobile “On-Call” phone, other employees that the operator may speak with when dispatching calls is the senior asset manager or asset manager of the properties,
- The supplier will be provided with the name, number and email address of the primary contact at the office, the primary contact will be available during business hours for discussing issues regarding invoicing and payments or any problems with dispatching calls for the previous night,
- Call a telephone number designated for after hour’s maintenance emergencies, these calls will be automatically forwarded to the answering service during non-business hours, there may times callers get to the after-hours answering service during business hours, if that happens, the operators will tell the residents they need to call their management office, since it is during business hours.
- The supplier will answer calls and forward them to the appropriate person, calls will be routed to an onsite after-hours staff person when deemed an emergency situation based on written criteria that will be provided to the supplier,
- Approximate call volume is 500 calls per month, highest month had 869 calls (January - likely due to the extreme cold weather) and the lowest was 275.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Onsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 30 September, 2019

Category : Call Center and Answering, Staffing Services

Country : USA

State : Tennessee

RFP Expired

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