CC-1497 - USA (Albany, New York) - Call Answering Services - Deadline October 16,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1497

Government Authority Located in Albany, New York; USA based organization looking for expert vendor for call answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide call answering services from
- Weekday Coverage: Monday ‐ Friday 4:30pm ‐ 8am
- Weekend Coverage: 4:30pm Friday ‐ 8am Monday
- Holiday Coverage: 24‐hour coverage
- Answering Service takes calls from staff, Voluntary Agencies, Family Members, Family Care Providers and private citizens,
- Answering Service records data and: (1) connects calls or (2) takes a message and the message is relayed via a phone call or a text to one of three people on call,
- Staffing related calls go to the Staffing Unit, staffing related calls are typically relayed via text.
All Family Care Provider calls go to the Administrator on call.
(2) Estimate call volume will be 4,000 minutes per month.
(3) All questions must be submitted no later than September 23, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 16 October, 2019

Question Answer Deadline : Monday, 23 September, 2019

Category : Call Center and Answering

Country : USA

State : New York

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